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Tip of the Week – APC RICS Rules of Conduct and Ethics pt. 3of3

“Starting Out or Just Finishing? The RICS Rules of Conduct and Professional Ethics are important for ANY part of your Surveying Career” Jon Lever FRICS

 

In this Series of 3 parts Jon will discuss an element of Rules or Ethics and how he would question it at the APC Final Assessment.

A Snippit of Jon Lever’s FRICS MD of DeLever Masterclass on Ethics ?

Masterclasses from DeLever click here


 

This Week: Some of the key questions that you could ask

  •  Do I explain clearly what I promise to do and do I keep to that promise?
  •  Do I look at ways to improve the service I provide to my clients?
  •  How can I help my clients better understand the surveying services that I am offering?

    DeLever helps you pass you APC with a 90%+ pass rate.

    DeLever helps you pass your APC with a 90%+ pass rate.

  •  Am I providing a professional service for a professional fee?
  •  Would the client still employ me if they knew more about me and the workload I have? If not, why not?
  •  Do I put undue pressure on myself and colleagues (especially junior colleagues) to do more than we actually can?

You can read the detail here:  http://www.rics.org/ethicsRICS ethics

But remember Ethics is not the easiest of subjects and not often immediately straight forward, but requires an element of interpretation and of course a good moral compass.


 For the complete document
If you have missed parts 1 or 2 email me and we will send you the complete document.
harvey@delever.com 

© DeLever 2014.

This document is produced solely by DeLever Limited and is their interpretation of the RICS Rules of Conduct and APC Guides, specifically the sections regarding the RICS Rulesof Conduct and Global Ethical Standards.  Any layout, content, suggestions or views are solely the interpretation of DeLever Limited and are not endorsed by any other party.  You use this resource at their own risk and DeLever takes no responsibility for any errors or omissions that have been made in its production.  You are ALWAYS advised to seek sources of the material discussed and review and form your own views and opinions.

 

 

 

Tip of the Week – APC RICS Rules of Conduct and Ethics “Always Provide a High Standard of Service”

“Starting Out or Just Finishing? The RICS Rules of Conduct and Professional Ethics are important for ANY part of your Surveying Career” Jon Lever FRICS

In this Series 2nd of 3 parts

This Week: “Always Provide a High Standard of Service”perfect

This means always ensuring that your client, or others to whom you have a professional responsibility, receive the best possible advice, support or performance of the terms of engagement you have agreed.

This standard includes, but is not limited to the following behaviours or actions:

Be clear about what service your client wants and the service you are providing

Act within your scope of competence. If it appears that services are required outside that scope then be prepared to do something about it, for example, make it known to your client, obtain expert input or consultation, or if it’s the case that you are unable to meet the service requirements, explain that you are not best placed to act for the client

  • Be transparent about fees and any other costs or payments such as referral fees or commissionsrics ethics
  • Communicate with your client in a way that will allow them to make informed decisions
  • If you use the services of others then ensure that you pay for those services within the timescale agreed
  • Encourage your firm or the organisation you work for to put the fair treatment of clients at the centre of its business culture. Being open and transparent in the way you work. Sharing appropriate and necessary information with your clients and/or others to conduct business and doing so in a way so they can understand that information.

Within the narrative it also offers up some basic key questions that you could ask yourself as a bit of a self-test or conscience test…:

Most of these questions relate back to the regulatory view of how would my actions be perceived in the public domain and whether I would be seen to be acting professionally, impartially and in an appropriate manner inline-about-us-1expected of a Chartered Surveyor.

Also it pulls on your on conscience too and would you be embarrassed that you were found out to be acting in an inappropriate manner.

Don’t forget Ethics is foundation on respect and through that the building and maintenance of a good reputation in the market place / society etc…

Now the principles of ethical values and behaviour that the RICS promote go a fair way toward promoting genuine ethical behaviour as a highly positive behaviour and benefit to your career progression and through that comes the justified and well earn reputational and financial rewards.


Next week – Last tip 3 in this series of 3.
Review of Ethics
For the complete document
If you can’t wait email and we will send you the complete document.
harvey@delever.com 

 


 

© DeLever 2014.
This document is produced solely by DeLever Limited and is their interpretation of the RICS Rules of Conduct and APC Guides, specifically the sections regarding the RICS Rulesof Conduct and Global Ethical Standards.  Any layout, content, suggestions or views are solely the interpretation of DeLever Limited and are not endorsed by any other party.  You use this resource at their own risk and DeLever takes no responsibility for any errors or omissions that have been made in its production.  You are ALWAYS advised to seek sources of the material discussed and review and form your own views and opinions.

 

 

 

Tip of the Week – APC RICS Rules of Conduct and Ethics

“Starting Out or Just Finishing? The RICS Rules of Conduct and Professional Ethics are important for ANY part of your Surveying Career” Jon Lever FRICSAPCeye+RoCEthics

In this Series of 3 parts Jon will discuss an element of Rules or Ethics and how he would question it at the APC Final Assessment.

This Week:

Introduction to  RICS 5 Global Ethical Standards

This is a large subject as the 5 Global Standards contain a fair amount of information and whether the APC Assessors ask you to list them or discuss an individual Global Standard it isimportant to know them inside out for your APC assessment and also going forward through the rest of your career.

These are not something that you just learn for your assessment and then forget, but something that you should / will take with you through the rest of your surveying career.

You can read the detail here:  http://www.rics.org/ethicsRICS ethics

But remember Ethics is not the easiest of subjects and not often immediately straight forward, but requires an element of interpretation and of course a good moral compass.


Next week – Top tip  2 in this series of 3.
Jon will  review the first ethical standard –  “Always Provide a High Standard of Service”  For the complete document
If you can’t wait email and we will send you the complete document.
harvey@delever.com 

 


 

© DeLever 2014.
This document is produced solely by DeLever Limited and is their interpretation of the RICS Rules of Conduct and APC Guides, specifically the sections regarding the RICS Rulesof Conduct and Global Ethical Standards.  Any layout, content, suggestions or views are solely the interpretation of DeLever Limited and are not endorsed by any other party.  You use this resource at their own risk and DeLever takes no responsibility for any errors or omissions that have been made in its production.  You are ALWAYS advised to seek sources of the material discussed and review and form your own views and opinions.

 

 

 

NEW APC Forum ONLY A FIVER ! 20th sept

NEXT EVENT 20th SEPTEMBER 2014  

Our DeLever APC Forum is a LIVE online event featuring APC PROCESS or APC PATHWAY question and answer sessions for ANYONE involved in the APC process to ask ANYTHING to do with the APC process or their own unique APC situation. masterclass[1]

  • APC PROCESS Forums facilitated by Jon Lever FRICS

  • APC PATHWAY Forums facilitated by a DeLever APC Pathway Coach.  

We hope you find the APC Forum a beneficial experience.  If you have any queries, please do not hesitate to contact us:

hello@delever.com  |  +44 (0) 1234 780142

PRICING
Live Events ONLY – £5+VAT

Attend Live event
Get a £5+VAT Discount Voucher if you attend
Get the recording to view for 30 days

POST EVENT Recording ONLY – £10+VATapc feed

 

***FREE *** 11th July Commercial Property Forum (online)

Network and ask APC questions for FREE 

Book now – Nearly Sold out !

An excellent opportunity for networking with other APC candidates and ask Kate Taylor MRICS your APC questions.

 To Book your place http://www.delever.com/apc-forum/

Why not also Sign up to the free APC Update to make sure you don’t miss out.

Event Run on a First Come First Served Basis. Don’t be late…! Booking closes 11am on the day!

DeLever APC Forum ONLINE tomorrow – And it is COMPLETELY FREE

Dear Colleague

Hi there…
squareAs part of the APC forum (www.delever.com/apcforum/book) we do a couple of 10 minute talks on key subjects, but tomorrow’s forum is going to run a bit differently.  I will dedicate the two 10 minute talks to reviewing and offering guidance on the final assessment submissions.
So, if you are coming to the DeLever APC Forum Online and are on the cusp of producing your final draft of the documentation or aiming to hand it in next week, why not email me a copy this afternoon and I’ll randomly pick from whatever you send me and maybe just maybe highlight some errors in the forum tomorrow (don’t worry I’ll anonamise them all) that you can then fix before sending the documents off…
Remember I am ALWAYS whinging about the fact that 60% of candidates I interview for RICS have something wrong with their documents…. I may be able to remove you from that statistic???  And completely FREE too….
Book your place now:  www.delever.com/apcforum/book
Email me your documents NOW!  jon@delever.com (BUT ONLY IF YOU ARE ATTENDING THE FORUM!)
Have you seen DeLever.TV / APC Forum Questions and answers?  See:  http://www.youtube.com/watch?v=9ZDpphtT_9E&feature=share&list=PLctKzCZuc_IM_btZigfhhQ4mRGz1ykCEQ
See you there
Kind regards
Jon

FREE DeLever APC Forum Online – 17th September 2013 – 12 noon to 2pm

squareFREE DeLever APC Forum Online – 17th September 2013 – 12 noon to 2pm
Come and meet LIVE with Jon Lever FRICS Online for a couple of hours and discuss your APC issues and queries.

We often do a 10 minute talk at the beginning and end of each APC Forum and at this APC Forum we will be doing the following:

Talk 1 – APC Final Assessment (Including Referred Candidate) tips – ALL Routes & Pathways?

Talk 2 – How does a DeLever Mock Interview work?

LIMITED PLACES:  Book your place: http://www.delever.com/apcforum/book

We are / will also be hash (#) tagging the event.  Follow us live NOW on Twitter at #deleverapcforum10

See you there.

Kind regards

Jon

APC Update No.11 – 4th July 2013

masterclasses2013[1]

APC Update No 11 – 4th July 2013
www.delever.com | www.apccentre.com

1. DeLever Online Masterclasses  (ONLY 40 FREE places)

Evening webinars covering the APC Process, mandatory and technical competencies

Our Masterclasses are excellent for gaining knowledge and understanding of the APC process and the mandatory and technical competencies, or a great revision aide for the final assessment.

FREE Masterclass!  Mock Interview Feedback – Common mistakes made by final assessment candidates,
10th July 13, FREE! Some of the DeLever APC Mock Interview Assessors together with Jon Lever talk about:

  • The reasons candidates are referred at final assessment
  • Common mistakes candidates
  • Giving guidance on how candidates can best prepare for the final assessment.

Book your place here: http://www.delever.co.uk/html/apc_masterclasses.html#bookonline

Online Masterclasses are a live presentation with slides and live webcam feed of the trainer, delegates can fully interact and ask questions at any time. Delegates type their questions, rather like instant messaging, and the trainer will reply via the live video webcam feed. It is like all being in the same room, but without having to leave home!

The Masterclasses give you a support network of other candidates to share your experiences with and the chance to regularly chat with an APC coach to ask any questions you may have. We feel that people learn best when they are comfortable and relaxed, so all our Masterclasses are informal and run by a welcoming and enthusiastic APC coach.

What you get from an online Masterclass:

  • Competency awareness across levels 1, 2 and 3 describing what is involved to become competent at each level (competency Masterclasses only)
  • Guidance on what you need to know about your pathway from an APC assessor with extensive knowledge of the pathway (Pathway-specific Masterclasses) or the APC process (APC Process Masterclasses)
  • Professional Development / CPD – Two hours per masterclass.
  • A regular support network to help guide you through your APC and an opportunity to meet and network with a group of APC candidates, learn from their experience and develop your contacts.

£35 plus vat per Masterclass place, special offer of buy 5 for the price of 4, use code OLMCOF at the checkout.

Book your place and more information here: http://www.delever.co.uk/html/apc_masterclasses.html

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2. DeLever Online Masterclasses – NEW PROGRAMME
Evening webinars covering the APC Process, mandatory and technical competencies

NEW PROGRAMME OF OVER 50  Masterclasses available now!

See:
www.delever.com/masterclasses

Don’t forget to watch the FREE ones!  

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3. DeLever APCeye – Ethical Scenario Discussions
Our Online Blog containing all the archives from the APC Updates and much more.   As we see it happen in the APC World we report it in the APCeye.

Scenario 1: Fee Bidding
Scenario
2: Indirect Intelligence
Scenario 3: 
Gifts / Rewards and General ‘Thank You’s’
Scenario 4:
 
Offering Advice
Scenario 5:
 
Conflicts of Interest

See: https://apceye.wordpress.com/roc-ethical-scenario-discussions/

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4. RICS RTA Surgeries – FREE – 2013 Programme Now Available
8th July 2013 – Leicester (11am) & Derby (3pm)

APC Support, drop in centres, in the East & East Midlands from Jon Lever FRICS

See:  http://www.delever.com/rta

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5. DeLever APCeye – Launches APC Final Assessment

** Hot Topics **

Brand NEW: Jon Lever launches the APCeye HOT TOPICS discussions. A brilliant opportunity for APC Final Assessment candidates to discuss what they think is the latest buzz in the industry

POST YOUR THOUGHTS AND VIEWS NOW!
See: https://apceye.wordpress.com/apc-hot-topics/

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6. Meet Jon Lever FRICS

Jon gets lots of enquiries for people to call, email or catch up with him fact to face for a chat about their own specific, unique situation.  To save too much hassle we thought it would be good to tell you where Jon will be in the next month and how you can maybe catch up with him about your specific, unique situation…
Locations this month:

NOTE:  Jon Lever will be on ANNUAL Leave from 21 July to 20 August 2013

You can currently email jon@delever.com 

I’ve been referred and was looking at template 7 and am unclear as to whether I fill out experiences only for the competencies highlighted in the referral report or refill everything?

Question: I’ve been referred and was looking at template 7 and am unclear as to whether I fill out experiences only for the competencies highlighted in the referral report or refill everything?

qow2Answer: If you have been recently referred (less than 3 years) then the requirement for a Graduate Route Candidate is to submit the following:

Template 1 – Updated to record number of referrals and previous referral report title etc
Template 2 – Updated by selecting the dropdown (top right, in green) noting you are referred (less than 3 years)

Template 3 – Do not amend but will be submitted
Template 4 – Do not amend but will be submitted
Template 5 – Do not amend but will be submitted
Template 6 – Do not amend but will be submitted

Critical Analysis – New or Updated based upon the assessors decision, see the referral report

Referral Report – From last assessment ONLY

Template 7 –  You need to provide detailed information about what you have done, since referral, to mitigate the issues that arose in your referred competencies, as stated in your referral report..

I would also advise you to write up what you have done against each Level to the minimum required Level you are declaring. For example If you were declaring Level 3 and your referral said you only achieved Level 2, I would write up Level 1, 2 and 3 again for that competency demonstrating what you have learnt, achieved and advised upon since referral.

As an aside, there is nothing in the APC guide that deters you from adding more detail, in template 7, about your other competencies, that were deemed OK last time, if you feel more information would be of benefit and relevance for the assessment panel.

Template 8 –  With any referral there is also the issue of Professional Development (CPD for Grad 3’s and above) and I would strongly advise you to focus your Professional Development, as much as possible, on the competencies you were referred on.

I hope this helps

Kind regards

Jon


Further help:

Another Referral Blog (includes what you do if Over 3 Years Referred): https://apceye.wordpress.com/2013/02/08/i-am-a-referred-candidate-in-building-surveying-can-i-alter-my-experience-record-before-resubmission-or-is-the-original-submission-set-in-stone/

APC Quick-Links.  If you cannot find something relevant to the APC, why not try the FREE http://www.APCcentre.com/links for easy one-click links to everything APC.  Freely available 24/7.  Any links missing just shout and we’ll get them for you.